Supportsense's Blog

With Europe in turmoil and economic growth moderating in North America, IT departments are likely to face continued pressure on operating budgets.

Unfortunately, one of the first budget line items many look at is the annual fees they pay for maintenance and support contracts. Indeed, numerous IT consultants offer to help enterprise buyers negotiate these fees down.  One analyst told us he advises his clients to only pay 12% per year. That’s a far cry from the 18%-22% that most vendors are used to.

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