Archive for February, 2010

Setting Tech Support Priorities

February 12, 2010

Often I get TSIA member inquiries about setting priorities for tech support issues.  These questions are from members who want to validate the priority schemes that they are using and ensure that they are aligned with the industry.  Below you will find an audio PowerPoint presentation that addresses this topic.  Just watch in presentation mode, turn your speakers up, and listen to my discussion of this interesting part of service operations.

Setting Tech Support Priorities